Rated 1 out of 5 by billj Prepare to be humiliated
I have had this card for a couple of years. The points are great and easy to use. The fraud detection department is horrible. They decline purchases and leave you stranded in line. Imagine the humility then they ask you personal questions while you are standing in line. They declined three purchases for us in the past 5 months. All were local stores that we shop at regularly , Lots of apologies and then one individual wanted to go through all our recent purchases while in the checkout line. You can do better ! We are cashing in our points and looking for a new credit card company.
January 12, 2013
Rated 5 out of 5 by ashley18 Amazing Card
Fidelity hands down has the best credit card out there... no annual fee, easy transfering of reward points into money and great iphone app. My only downfall is that there is such a disconnect with FIA card services and Fidelity and have experience some frustrating customer service.
January 8, 2013
Rated 1 out of 5 by Business owner Terrible accounting software support
I used the card for my business in the last 6 months. Now I want to import the transaction into my Quickbooks program. It does not support QB. Only Quicken is. I called the customer service and they were no help. This is the only card that I have seen no supporting QB software. I have been using QB for over 10 yrs and at least 10 different cards. All support QB. Now I have to enter all the info manually. Waste of time.
December 29, 2012
Rated 5 out of 5 by Realtor87 Great customer service!
I really love this card and the amount of rewards I earn by using it for my everyday purchases. I forgot to pay my balance in full a few months ago. I called customer service to see if I could get a courtesy waiver and before I even asked the rep said "let me reverse that for you." She then began telling me what I valued customer I was and how she appreciated my business. I was blown away by this as I've never experienced customer service like this. Me and my fiancée typically spend about $1000+ a month on the card, which is probably more than the average customer? I have no complaints. This is the only card we use unless the retailer doesn't accept AMEX then we have to use our debit cards. I even got a couple friends and my parents to sign up for this card.
December 24, 2012
Rated 3 out of 5 by TELEXPERT FIDELITY INVESTMENTS AMERICAN EXPRESS CARD
THE 2% CASH IS, INDEED, A NICE PERK
THE DOWNSIDE TO THIS CARD IS FIA CARD SERVICES
CUSTOMER SERVICE AT FIA IS DEPLORABLE---
WAITED OVER 15 MINUTES RECENTLY FOR AN AGENT-----
WHEN YOU DO GET AGENTS----NOT VERY KNOWLEDGEABLE, AND NOT HELPFUL....
SO BEST BET IS TO WAIT ON HOLD FOR AN AGENT---THEN IMMEDIATELY ASK FOR A SUPERVISOR...THEN MAKE SURE YOU DO, IN FACT, GET A SUPERVISOR....
IF THIS CARD WAS SERVICED BY AMERICAN EXPRESS IT WOULD BE AN AWESOME CARD
December 22, 2012
Rated 5 out of 5 by Terrence This is a no-brainer and worth 6 stars
For frequent flier miles, you pay at least $100 a year for the card. Suppose you have 100 thousand miles.Try to use it. INSTEAD, with this card, your fidelity account has an extra $2000 and you have kept your $100. No other credit card does that. This is a no-brainer.
December 11, 2012
Rated 5 out of 5 by Adelita85 Amazing benefits, great falue, NO FEE!!!
I Love Love Love this card...after searching for the best CC of the year and with best rewards i came up with Amex thru fidelity. I have been in love ever since and I do not wish to use any other cards!!!! Loveeeeeeeeeeeee it!!!!!!
December 10, 2012
Rated 2 out of 5 by Mehul Customer service and website issues
Disputing transaction is more difficult as you cant use website and customer service rep was not that friendly.
Fiacardservice website is not as mature as like actual American express website. I found 2 bugs so you need to use more phone than website.
December 10, 2012
Rated 2 out of 5 by bj Fidelity AmEx Card
I starting using the Fidelity AmEx card 2 years ago.. I have had a AmEx Gold card for 35 years and never had an issue, always excellent service. This card is not the same.
Today, for the sixth time in two years, my card was rejected. It is embarrassing to be in line holding people up while the clerk is told to call for authorization. The clerks calls and gets bounced around each time reentering info.. every time after 5 minutes of this, and everyone in line looking at you like a deadbeat, I tell the clerk to just hang up and I give him another card. Meanwhile they kill your card until you call them.
Later I then have to call the FIA number and then I get bounced around until you end up with a phone center in India.. These folks have no idea why the charge was denied but make vague comments about security. Eventually they say you can start using your card again.
Although the 2% is great this card has none of the Professionalism of a real AmEx card.
Be prepared to be embarrassed every couple of months.. the very reason my wife refuses to us it.
This card also does not work with some vendors, especially gas stations, who even though they take AmEx, their system/reader will not acknowledge the card as valid.
One last piece of advice.. never buy gas twice in the same day within a few hours, which happens when you and your wife need to gas up on the same day, or their system will shut down the card..
December 5, 2012
Rated 5 out of 5 by Ky2176 Our "go to" card
We use this card for almost every purchase we make. I can't recommend it highly enough. It's convenient, and it feels good to know that every purchase is helping to fund our retirement. The customer service agents are top notch. My only complaint is that there are still a few places that don't accept Amex. Not their fault, of course.
November 30, 2012
Rated 5 out of 5 by IR86 The Standard
I have had this credit card since 2009 and it has since replaced ALL my other credit cards. I have stopped using my other cards due to the EXCELLENT rewards programd and bonus rewards program (if you use there online mall). Money is deposited into my IRA and it's made me more aware of my savings, spending and investment goals.
Thank you Amex and Fidelity for your continued service.
November 29, 2012
Rated 4 out of 5 by TJ Low Credit Limit
My credit limit was reduced from $50000 to $10000 without telling me. I just noticed it when I went online to check account. I pay my full balance every month and am a Fidelity Million Dollar Plus customer. In the past, I made an over payment of $10000 and they wanted to charge me $75 to refund my money.. When I called to ask why my credit limit was reduced, they lowered the credit limit on my Fidelity Mastercard to $10000. I use the card for all my utility bills and insurance, and every place else that accepts American Express. I use the Fidelity Mastercard for everything else, but it only rebates one and a half percent.
November 27, 2012
Rated 1 out of 5 by drdigital1 Transaction approval fiasco
I called customer service to confirm availability of credit for a big purchase (a kitchen). Nonetheless, half an hour later, the charge was declined. I then called customer service again, the person asked various security questions, apologized but did not approve the charge. Instead, transferred the call to somebody else who (once again) asked various security questions, apologized but did not approve the charge either. He asked to put the call on hold for 2 more minutes, but didn’t return for 20 minutes! During this time the credit card terminal was blocked, customers gave up the purchase and walked away and (obviously) I was EXTREMELY embarrassed. Finally, the same gentleman returned, asked more security questions (some of them, ridiculous, like the number of my checking account!!) and finally approved the charge. I suspect that going away and leaving me waiting for 20 minutes was just an attempt to have me give up and drop off the line; I cannot imagine a 20 min long discussion regarding the approval of a perfectly legitimate charge, and not for an item that I was carrying out with me.
November 26, 2012
Rated 1 out of 5 by Poorservice! Poor Service!
I have had problems with them freezing my account due to questions as to whether I was using it or an unauthorized person for even small amounts. THEN I went overseas, told them where I was going and STILL it was frozen multiple times.. Had to use my Visa Card overseas.... NEVER had these problems when I had my Amex Card directly from Amex....
November 14, 2012
Rated 2 out of 5 by jajajohn BEWARE! Autopay may result in overdraft charges
If you choose "autopay previous balance", your payment account will always be charged the FULL previous month's balance even if you make an interim payment on this balance from another account.
Every other credit card servicer I am aware of deducts interim payments from the autopay amount. Fidelity AMEX does not subtract interim payments from the autopay amount.
If the previous balance was already paid from another account, Fidelty AMEX ignores this payment and again withdraws the full previous balance from the assigned payment account. This policy always results in overpayment and possibly an overdraft (if insufficient funds are present in this account.)
Fidelity should require that FIA Cardservices recognize interim payments in its autopay policy.
November 5, 2012
Rated 1 out of 5 by Jose Andreu (real name) 5000 points every month?
Do you have to charge $5000.00 every month to get 2% automatic redemption into your eligible Fidelity account?
Please let me know.
The reviews I been reading are like a horror movie.
Unbelievable that Fidelity and Amx. Exp. are not responding.
November 4, 2012
Rated 5 out of 5 by Erin Fantastic!
All-around, this is a great card. I appreciate the fraud prevention efforts, and have not had any troubles with routine purchases as other users have mentioned. I have recommended this card to many of my friends.
November 2, 2012
Rated 2 out of 5 by jaygee 59 card use
dollar rewards are deposited directly to money market account, which is a big plus. the problem with the card is their fraud detection is way over the top and a huge inconvenience. we have had charges as small as ten dollars rejected,and if we travel out of state they require a pre call. will be canceling.
November 1, 2012
Rated 4 out of 5 by Chaz Use Mint to Track Purchases
I love the cash back. I had a few issues early on with the fraud monitoring, but this has settled down. If you like to keep track of your card activity, you can used MINT. It's a free online financial product that lets you watch account balances and transactions. For some reason, FIA allows mint to receive daily transaction info while QUICKEN is only available monthly.
October 28, 2012
Rated 2 out of 5 by Tobey No Direct Link to Quicken
The Fidelity Rewards American Express Card is serviced by FIA Card Services. They do not offer Direct Link to Quicken and this prevents you from keeping up to date if you use Quicken. I have brought this to the attention of both FIA Card Services and Fidelity over the last 3 years and there does not seem to be any changes on the horizon.
October 23, 2012
Rated 5 out of 5 by Danielle OMG This FIDELITY Amex Card AWESOME
Simple to use. Cash just plops into my FIDELITY brokerage account each month.
2% - is FABULOUS.
Real deal - CASH - yeee ha
October 23, 2012
Rated 4 out of 5 by CDFNJ Card is fine - Customer Service, not the same as Amex
If one of the reasons you are thinking of getting this card is because you love AmEx customer service, you should know that the card doesn't appear to be serviced by AmEx. I lost my wallet last week. I called AmEx to cancel the card, but they had no record of the card. They did have my regular AmEx acct info. It took nearly 30 minutes to get connected with the proper folks to cancel the card. And unlike the regular AmEx card replacement, which was over-nighted, it's been 5 business days since I reported my Fidelity Card lost. I followed up today was told that it was mailed only yesterday and I can expect it in 5-8 days. Too bad for them, as in the meantime, I'm using my other AmEx card.
October 17, 2012
Rated 5 out of 5 by Asterix 2% cash back on everything
What more can you ask for, 2% cash into your Fidelity account on everything you buy! (Which is essentially 2% cash back as you could take it right out if you wanted to)
October 17, 2012
Rated 5 out of 5 by kschiedi Best Rewards Card Out There
I have made it my hobby to find the rewards card that gives the most in terms of real value. I've had airline miles cards, cash back cards, cards that gave money toward car purchases.... This one is the best of them all. 2% is the best rate going, and there's no annual limits. It's easy to link it to your accounts and no hassle. I just sit back and watch all the money pour into my college savings portfolio.
October 5, 2012
Rated 5 out of 5 by DW Value & Simplicity
Of all the no annual fee credit cards available, this is the simplest card that maximizes returns. The 2% cash back never ends, nor is it contingent on 'categories'. It's just 2%, all the time.
September 29, 2012
Rated 5 out of 5 by Best card I've had in 32 years Best ever
If you have a Fidelity account, and why wouldn't you, this is the best credit card deal available. No fees at all (just pay your full balance each month directly from cash in your Fidelity account# and get 2% cash rebate from purchases automatically deposited into that same Fidelity cash account. AmEx is honored almost everywhere, though there are times we need to fall back on our Fidelity Investment Rewards MasterCard #all the same perks, but a slightly lower rebate rate). If you are not using this card, you should be.
September 29, 2012
Rated 5 out of 5 by Alvin of Southfield, MI Fidelity has the best hooks in the financial industry.
I use this card for every purchase. It is the rare mom-n-pop operation that will not accept the Am Ex card these days. I have recommended the Fidelity Rewards Am Ex Card to my friends. They confirmed being happy with the card too.
Initially, I experienced a few purchase challenges until Fidelity learned my shopping patterns. Now, I only hear from them when there is actually a fraudulent purchase.
I have found the Fidelity customer service to be outstanding and very friendly. Fidelity has helped me refute charges from more than one vendor with sloppy records. They have honored my requests for credit increases immediately. What is there not to like? I have access to my checking, investments, and credit card statement by simply logging into the Fidelity web site. It is sweet.
Fidelity has some of the best financial hooks around. They pull you in with their 2% cash rewards card and the provision that you establish a small account. Now that a relationship is established, you might as well use Fidelity's excellent banking service - it is the best. A few months down the road you discover some sweet investments on their website and then you are hooked.
September 23, 2012
Rated 5 out of 5 by CardUser0807 Great! Only one gripe...
Love this card. Great rewards. Easy. Love AMEX customer service.
BUT - this card can NOT be linked to Fidelity bill pay if you use Fidelity's Cash Account to receive an e-bill. You have to manually pay etc.
September 10, 2012
Rated 4 out of 5 by LG Good, but not perfect
No fee and 2% back is great. However, on 2 different occasions in the last year, my card was declined because Fidelity decided that there was the possibility of fradulent use by someone else. Each time it was very inconvienent and was for small dollars (maybe a hundred dollars or less), even though I spend thousands each month. It caused me to lose reserved airline seats. Also, I tried to make a claim for a damaged iPhone under the warranty program. Because I bought it online I did not have a store receipt - no claims without a store receipt I was told. P.S. the claims are made with Fidelity and not through the American Express company itself. (It's a Fidelity card, not an AMEX card they like to point out).
August 20, 2012
Rated 5 out of 5 by Srip2 Recommended
A very good cash back card; accumulating minimum $50 cash back very fast if you use this card everywhere
August 15, 2012