Rated 5 out of 5 by cborgesen Great Value
I love it. I think it is the best card that I ever had.
March 18, 2013
Rated 3 out of 5 by Jeff Miller Not as widely accepted as Visa
Not as widely accepted as Visa. This is my primary reason for not using it that much.
March 18, 2013
Rated 5 out of 5 by nm1298 Can't beat 2% cash back on Everything!
Have the funds transferred Fidelity account every month; super easy.
March 18, 2013
Rated 5 out of 5 by Salmon43 Terrific Card
The fidelity AMEX card is excellent. Many, but not all places take this card. The return of 2% cash with no annual fee is a very good deal compared with other cards.
March 18, 2013
Rated 4 out of 5 by sarahkl Great card but service could improve
Overall, I'm very happy with my card and recommend it to others. I would improve the website where you manage your card from. It's clunky and slow.
March 18, 2013
Rated 1 out of 5 by New card New card
I have yet to receive my new credit card with my corrected name, which I was promised weeks ago by Customer Service.
March 18, 2013
Rated 5 out of 5 by ted great card
i have been using this as my primary card i like the rewards program
March 18, 2013
Rated 5 out of 5 by Jon S Mostly excellent!
Great cash back percentage, the only downside is that AMEX is not accepted everywhere. Otherwise, I really like the card.
March 18, 2013
Rated 5 out of 5 by Spooh82 Fidelity AMEX best Credit Card
So far the best deal on the market. Too bad the Fidelity VISA only pays 1.5%. Should also bring this card up to 2% like its sister AMEX
March 8, 2013
Rated 1 out of 5 by VeryDisappointed Terribly inaccurate fraud protection, confusing billing
The 2% cash back is great. That's about it. I got my card just over a year ago and have had it replaced four or five times (I've lost count at this point) due to fraudulent activity. Not only have I never run into this issue before on any other card (I don't make sketchy web transactions or anything that would put myself at risk), I have had instances where I literally JUST received and activated the card and the new number is already stolen again within a couple days. There must be something screwy somewhere at Fidelity or FIA card services that is making our data vulnerable. On top of that, my card has gotten rejected countless times when I'm just shopping at a normal grocery store by my house and stuff like that. It's embarrassing and confusing. When I have called to remove the incorrect fraud alert the customer service agents have been incredibly rude and demanded all sorts of weird data like my husbands Visa card number (huh??). It creeped me out that they even knew my husbands card numbers, and of course I don't have his cards with me when I'm at work trying to simply get to the bottom of the latest fraud alert on my account. Very odd, and very frustrating to have to answer several rounds of invasive questions by multiple agents within earshot of strangers, just to find out why they denied my card again. Finally, the billing is incredibly confusing. I have yet to receive an actual paper bill OR email notification (despite calling multiple times about this), and when you login to see what your balance is, it only shows the minimum payment so it's unclear how to pay off the current balance. I make a point to never carry debt and the inept billing and confusing way they display balance info has resulted in my inadvertently carrying a balance for three days resulting in $30 in fees! My experience with this card has made me so frustrated and disappointed in Fidelity. I will be canceling this card.
March 7, 2013
Rated 2 out of 5 by Cod Two Years
The 2% rebate is great! I've used this card for two years
and Fidelity Brokerage executives advise that they will
forward the my complaints about the automated pay by
phone system. The system does not offer the amount
due, only the minimum payment. You have to wade
through the prompt menu and fill in the amount due
that appears on the paper monthly statement. FID is
making it difficult to avoid interest charges. Paying
Visa and regular American Express by phone is
a breeze and tokes a small fraction of the time.
March 7, 2013
Rated 2 out of 5 by Amex2% 2% cash back great... but horrible service!!!
We charge everything to our card and love the 2% cash back. That is the only reason we keep the card. Every time we charge anything over 1k+ we get a call from fraud control explaining that for our protection they have frozen the account.
February 21, 2013
Rated 5 out of 5 by Golfing in the sun Best Credit Card Program
This is the best best credit card program I've used in 45 years. 2% return and it's automatically deposited into my account. It doesn't get any better.
February 20, 2013
Rated 5 out of 5 by LJ And no foreign transaction fees!
I agree w/every positive comment about this card. And have had no difficulty depositing rewards points (last year $1500) in my brokerage account. Another positive is that there is NO FOREIGN TRANSACTION FEE. The website says there is a 1% charge. Haven't seen it. Only negative is that AX isn't accepted everywhere--especially abroad. So in those instances there are other back-ups. The few times I over-charged my account or was late with a payment, FIA willingly forgave the fees. I love this feature Fidelity Investment offers.
February 16, 2013
Rated 2 out of 5 by David02806 rewards great, poor fraud-detection a nightmare
As the title says, the rewards that are deposited straight into my Fidelity account are great. That's where my "value" rating of 4 comes from -- it would be 5 if not for the hassles that come with the poor fraud detection.
It is never clear what triggers a fraud alert, and customer service can't seem to say how to avoid it. Yesterday, our card was declined at our local grocery store. We shop there every week for about the same amount. The service rep first said that the card wasn't declined, it was "referred". That means it wasn't approved until we spoke to them by phone. That sounds like a decline to me... She then said that it was declined when we tried to use it a second time for the same purchase because double-purchases are a fraud indicator. But that doesn't explain the 1st time. She then said that we had been shopping out-of-state. Yes, we live in Rhode Island, and the Home Depot 7.5 miles from our house is in Massachusetts. We shop there all the time, too... All of this happened yesterday, wasting time and inconveniencing us. Of course, FIA considers all of this a service to cardholders. It would be, if the false positives were not the only fraud they detect.
Oh, wait, they did discover a real fraud issue. They managed to have some number of card numbers stolen, and so we had to get a new card number. That, of course, meant we had to update the dozens of vendors that we either have auto-pay set up with or that have our number to make web purchases more convenient.
February 8, 2013
Rated 5 out of 5 by Dave P What do you expect
I've been with Fidelity over 30 years, and they've had almost perfect customer service all that time, so what else would one expect from the credit card? Problems are handled immediately and to my total satisfaction. And they pay ME 2% for this? Maybe we should pay THEM 2%.... (forget I said this :)
February 1, 2013
Rated 5 out of 5 by MiGH FP Pay yourself First
By charging everything that we had to buy, we were able to fund 3/4 of one year's expenses at CSU Sonoma. That included tuition, books, Room & Board. That was done in just 6 years, begnning about 2004. Imagine what you could do if started at the birth of your child.
Additionally, I find that the fraud detection is incredible. FIA has sniffed out at least 3 fraud attempts immediately. Although the loss of use of the card is a real pain, I am really impressed by the speed of their software algorithms.
January 30, 2013
Rated 1 out of 5 by Stuffhappens Erroneous Fraud Alerts
I recently had my Fidelity AMEX card declined on 3 separate ocassions while I was traveling in Florida. Needless to say, this was very embarrassing and inconvenient. When I called FIA, I was abrubtly told this was due to a computer deciding that there was "suspicious" activity on my card (not sure why they didn't call me first). I advised them that I own a vacation home in Florida and was told that would be noted in the file. On the next trip my card was declined again. Five days later the card was declined again. When I called FIA I was told this was because there were 2 back-to-back transactions on the same day at the same store. Bottom line...if you want impersonal service and a card you can't count on bring "available" when you really need it, this is the card for you.
January 28, 2013
Rated 1 out of 5 by Chris G Bad experience with Fidelity American Express Card
After many years with the FIA Fidelity Mastercard, I switched to the American Express Rewards Card. Although it was great when it worked, the extremely sensitive fraud alert settings on the account made it unreliable to use. On one instance, I was denied credit when checking out at a Kroger grocery store and on another the card declined to accept a automatic payment from Verizon FIOS even though they had accepted similar payments for many months. As a result, I have discontinued using the account.
January 28, 2013
Rated 5 out of 5 by Regarded Solutions Simply The Best
The best credit card I have ever owned. 2% back with no limit, no annual fee, and linked to my Fidelity account. The BEST.
January 28, 2013
Rated 1 out of 5 by Unhappy Bad card
They reject purchases, embarrassing you constantly, they give you a difficult time with their warranty protection and extended warranty programs, continually giving you the runaround and dodging legitimate claims.
January 24, 2013
Rated 2 out of 5 by Mike How much pain is 2% worth?
Or rather, how much pain is 1% (the difference between this card and most others) worth?
The fraud detection algorithms are very poor, resulting in one or two rejected charges per month on average.
We’ve spoken with customer service four times, and they keep promising that they’ve fixed the problems. Most recently we were rejected buying airline tickets, and the CS rep told us that this would never happen again. Less than 24 hours later, the card was rejected at our grocery store. This was the last straw for my wife, and in spite of a supervisor promising (again) to make sure this never happens again (again), she has stopped using the card. I recommend this card only if you will be charging over $100,000 per year, as it would take $1000 to compensate for the inconvenience, embarrassment, and time it takes to use it.
January 21, 2013
Rated 1 out of 5 by James Waist of time
10 days after applying for the card I received 2 cards for my wife and myself . They gave both of us a combined $5000 credit line. We both have over 800 Fico score . Total waist of time !
I guess we are going to keep our old American Express cards. No limits and better service.
We are mailing the cards back.
January 20, 2013
Rated 4 out of 5 by Pas Excellent card BUT FIA HAS TO GO!
The 2% cash back into my Fidelity account is great!
The only gripe I have is that I REALLY wish Fidelity would ditch FIA Card Services! FIA Card services is about 10+ years behind on the technology and their online account is something you would have seen in the late 1990's. To do an auto-pay they sent me a letter that had been written on a typewriter that I had to fill out and mail back! REALLY?! Come on Fidelity, PLEASE ditch FIA Card Services and choose a company that's current with the times!
January 19, 2013
Rated 1 out of 5 by billj Prepare to be humiliated
I have had this card for a couple of years. The points are great and easy to use. The fraud detection department is horrible. They decline purchases and leave you stranded in line. Imagine the humility then they ask you personal questions while you are standing in line. They declined three purchases for us in the past 5 months. All were local stores that we shop at regularly , Lots of apologies and then one individual wanted to go through all our recent purchases while in the checkout line. You can do better ! We are cashing in our points and looking for a new credit card company.
January 12, 2013
Rated 5 out of 5 by ashley18 Amazing Card
Fidelity hands down has the best credit card out there... no annual fee, easy transfering of reward points into money and great iphone app. My only downfall is that there is such a disconnect with FIA card services and Fidelity and have experience some frustrating customer service.
January 8, 2013
Rated 1 out of 5 by Business owner Terrible accounting software support
I used the card for my business in the last 6 months. Now I want to import the transaction into my Quickbooks program. It does not support QB. Only Quicken is. I called the customer service and they were no help. This is the only card that I have seen no supporting QB software. I have been using QB for over 10 yrs and at least 10 different cards. All support QB. Now I have to enter all the info manually. Waste of time.
December 29, 2012
Rated 5 out of 5 by Realtor87 Great customer service!
I really love this card and the amount of rewards I earn by using it for my everyday purchases. I forgot to pay my balance in full a few months ago. I called customer service to see if I could get a courtesy waiver and before I even asked the rep said "let me reverse that for you." She then began telling me what I valued customer I was and how she appreciated my business. I was blown away by this as I've never experienced customer service like this. Me and my fiancée typically spend about $1000+ a month on the card, which is probably more than the average customer? I have no complaints. This is the only card we use unless the retailer doesn't accept AMEX then we have to use our debit cards. I even got a couple friends and my parents to sign up for this card.
December 24, 2012
Rated 3 out of 5 by TELEXPERT FIDELITY INVESTMENTS AMERICAN EXPRESS CARD
THE 2% CASH IS, INDEED, A NICE PERK
THE DOWNSIDE TO THIS CARD IS FIA CARD SERVICES
CUSTOMER SERVICE AT FIA IS DEPLORABLE---
WAITED OVER 15 MINUTES RECENTLY FOR AN AGENT-----
WHEN YOU DO GET AGENTS----NOT VERY KNOWLEDGEABLE, AND NOT HELPFUL....
SO BEST BET IS TO WAIT ON HOLD FOR AN AGENT---THEN IMMEDIATELY ASK FOR A SUPERVISOR...THEN MAKE SURE YOU DO, IN FACT, GET A SUPERVISOR....
IF THIS CARD WAS SERVICED BY AMERICAN EXPRESS IT WOULD BE AN AWESOME CARD
December 22, 2012
Rated 5 out of 5 by Terrence This is a no-brainer and worth 6 stars
For frequent flier miles, you pay at least $100 a year for the card. Suppose you have 100 thousand miles.Try to use it. INSTEAD, with this card, your fidelity account has an extra $2000 and you have kept your $100. No other credit card does that. This is a no-brainer.
December 11, 2012