Rated 3 out of 5 by David HOW IS THERE NO AUTOPAY FOR FULL BALANCE???
This card has a great rewards program, but it blows my mind that there is no option to set up an autopay for the full balance each month!!! I simply can't wrap my head around what is motivating this glaring omission. For people with many credit card accounts, this feature is CRITICAL. Please, for the love of God, add a full monthly balance auto-pay option. It's outrageous that it's not there already.
December 22, 2013
Rated 5 out of 5 by DMP One of the Best
I am considered a credit card guru. For years I have researched credit cards from every bank and credit union out their. This card is by far the best. Most cards give limited rewards or they reward higher in certain categories and then jump through hoops or go around their rules to redeem the points. I've had this card now for 3 years and out of all my cards this is the best card hands down. No fuss, no hassle, just straight 2% back on every purchase. Having to have a Fidelity account is no big deal. I have a brokerage account ( also have IRA) but my cash back is automatically deposited into my brokerage account and I have that account linked to an external savings account. Each month I just transfer the amount of my cash back into my savings. It's just that simple. Hands down, this is the best overall card you can get. Believe me, I know just about every credit card out their. Plus this card only has a 1% foreign transaction fee, which basically means you are still earning 1% cash back on every purchase outside the US with no annual fee!!!
December 17, 2013
Rated 4 out of 5 by Ross Quicken Users: Currently not a good choice if daily activity important
The AMEX provider , FIA Card Services, N.A., presently does not provide either thru the website or using Quicken WEB-downloads a daily update of transactions. One must wait until the monthly statement is generated to receive these downloads.
Not a great process if you are use to using Quicken to police and post your daily and/or weekly activities and/or detect fraudulent use of your card.
December 10, 2013
Rated 4 out of 5 by Syxx Great card, horrible service
The card itself is simple - 2% goes straight to the designated account ($50 minimum for redemption). However, customer service is HORRIBLE. I applied for the retirement rewards card, and three times now I've gotten the 529 college rewards card. Every time I called customer service, it would just be a cyclic headache with no resolution. I still have the 529 card (it's been months). I understand that the points are equivalent, but I wonder why customer service can't fix this. Using the card for the benefits, most definitely not the service.
November 21, 2013
Rated 3 out of 5 by Gary Rewards are great but ...
There are some quirks about this card that are pretty annoying. I still have a Fidelity AMEX card but my wife and two sons do not.
For example, I wanted to give a secondary card to my son away at college, but the secondary cards will have the exact same number as my card. That makes it impossible to easily identify which card was used to initiate the charge and makes the AMEX fraud detection process problematic since my son and I are in different states.
Another annoyance for me is that you can only download your AMEX transactions to Quicken once per month. Every credit card I have ever had can do that, other than this one.
On the plus side, however, are the 2% rewards, the standard AMEX card benefits and the $ 0 annual fee.
November 16, 2013
Rated 1 out of 5 by Unhappy Richard Just got my new AMEX 2% back card
This card is not worthy of Fidelity or AMEX. I should have know when I first called for information and got someone in a call center that didn't know anything about the product. I did talk to an underwriter that was terrific, but that's where the good comments end. My biggest beef so far is that I can't get periodic Quicken downloads. I can only download monthly, hopefully it will work when I try that. I have read numerous complaints about denials of charges, high foreign transaction fees, and lousy billing practices. Looks like I'm not going to be able to use this card over seas. I will hang in there through a few cycles, but if FIA screws up, its likely I will cancel the card. I am very angry with Fidelity. There is no way they should sponsor such a poor product. Fix it or get rid of it! At the very least this Quicken problem needs to be fixed ASAP.
November 2, 2013
Rated 2 out of 5 by JimC Fraud Dept too Aggressive
FIA card services calls way too frenquently to verify charges. Then they verify say 3 days of charges instead of just the one in question. Travel is problematic because it almost always generates a fraud dept call. Even calling in advance doesnt always work.
October 18, 2013
Rated 5 out of 5 by Rachel007 Best Rewards Card
I have the retirement rewards card. No other card I know of gives 2% cash back consistently. As most people know, AMEX is not accepted everywhere so that can be a problem if this is your only credit card. This is my main card, but I do have a visa and mastercard for the times it is not accepted. For me, I use it everywhere I can, especially for big purchases like christmas gifts, airline tickets, and electronics.
I have only had my card halted once, because I spent an uncommon, really uncommon, amount. They called me to confirm the exact purchases. I would definitely recommend this as a supplement credit card. Great benefits, and good customer service.
October 18, 2013
Rated 4 out of 5 by traveler foreign currency charge
This is a good card only for domestic USA.
There are more charges, foreign exchange rate and cash withdraw in foreign currency if you travel to outside of USA ,
Should Fidelity consider to offer above waive fees outside USA.
I expect these benefit in near future.
( it is a benefit for all Fidelity investors.)
October 16, 2013
Rated 5 out of 5 by crh8 Great Rewards, Great Card
I have had this card for many months and I have not had any issues or problems with the card. I use it for many purchases at the store and for online purchases, including bill payment. And the 2% cash back is fantastic! Great rewards card!
October 12, 2013
Rated 1 out of 5 by rlevin47 Worst Card Ever
This card is an embarrassment to Fidelity and American Express. I have had other Amex cards since 1970. I like Amex a lot. Not this piece of junk.
Not worth the 2%. I will be canceling this card.
Cannot set up alerts.
Does not download to Quicken on a daily basics. Card gets denied much to often. Etc.
Bad customer service. Long wait times.
October 9, 2013
Rated 1 out of 5 by JMTraveler Can no longer recommend the card
I have been a Fidelity AMEX card holder for years. Up until this year (something changed in 2013), I never had any issues with the card. Now the fraud protection on the card is ridiculously aggressive to the point that I might as well not carry the card, because it is so frequently declined and subsequently locked until I call customer service to confirm that, "Yes, I did intent to buy that bottle of water and energy bar."
The card is particularly terrible during travel. Every time I swipe the card, I have no idea if it will be declined or not. When it is declined, I need to call FIA Card Services, because they no longer proactively call me (another change this year). When I speak with them, they will tell me the same thing every time, "It was an unusual charge or it was outside your home area." Never mind the fact that I travel 20 or 30 times a year and the activity is perfectly normal (e.g., lunches, rental cars, snacks, hotels, gas, etc.).
Also, even when I have called ahead of time to say I will be traveling, the card was rejected. When I spoke with customer service, they said, "We do not have any record that you would be traveling this week." More importantly, there is no way I am going to pick up the phone every other week to tell them I am getting on a flight. I do not have to do that with any other card, in particular, a true America Express card.
In the past few months, I have spent more time with customer service getting my card unfrozen than all other customer service issues I have ever on every other card I have ever had combined.
In summary, until Fidelity and FIA Card Services address their defective fraud protection system, there is no way I would recommend the card, regardless of the rebate.
My recommendation to Fidelity, switch back to a free Gold and subsidized Platinum card with American Express like you used to do in the past. The current setup with FIA Card Services is terrible.
October 5, 2013
Rated 3 out of 5 by be proactive with getting card Took 2 months to get card.
FIA Card services took 2 months to review my account because the original representative did not document our conversation when I qualified for the card. If you speak with a representative, make sure he/she notes your entire conversation.
If it were not for my follow-up phone-calls asking about the delay, I would have never recieved my card.
September 20, 2013
Rated 1 out of 5 by Guzzlebug Accessing account
Our bill is automatically deducted from our checking account. We want to access the statement to see what was charged when and there is nowhere on the page to do this!
September 19, 2013
Rated 5 out of 5 by Musiclvr518 Best Amex card out there
I used to accumulate points and then go out to an expensive meal. Which always cost me more than the points because of the tip. Did I really need to be eating a $50 steak because my other Amex gave me points? This is WAY better! I use the card for almost all my expenditures, including cell phone bills, gas, groceries, purchases etc. Every couple of months I get back $50 or $100 dollars which goes right into my Fidelity bank account. The last time I checked, it would take me a long time to accumulate that kind of interest on a small savings account.
September 16, 2013
Rated 5 out of 5 by Pierre the greatest REWARDS
You advertise/promote that you pay 1.5% rewards and up to 2% based on volume. Yet I have never been paid more than 1%. Why is that? pierre
September 13, 2013
Rated 3 out of 5 by Sriram Love the rebate, hate the declines
I have both the Fidelity Amex and Visa and use the Amex where ever it is accepted and the Visa in other places. I love the 2% back on all purchases and the doubling of warranty when I use the Amex. But I get a fair amount of merchants declining the purchase - both online and in the store/gas station. Each time I need to call Customer Support and re-activate my card.
If you can deal with the overheads, it is good deal.
September 4, 2013
Rated 5 out of 5 by t-bob Great for International Travel, too...
Not only does this card deposit the rewards in an IRA or in a regular account, it has other benefits as well.
Since it is a genuine American Express Card, the foreign transaction fee is only 1%, versus 3% for other credit cards such as Mastercard or VISA.
Thus, this card has become our card of choice for foreign travel. The Customer Service desk is both very friendly and competent when I call with our upcoming travel plans.
We have never had an issue when using this card on our foreign (or domestic) travel, especially if you inform Customer Service about your travel plans.
September 3, 2013
Rated 2 out of 5 by FrustratedCustomer like the rebates but almost impossible to use the credit card
I signed up for the reward credit card last year because I do like to earn the 2% reward.
However, it was almost impossible for me to use the credit card because the great majority of credit card charges were denied.
We are not even talking about major purchases, but little charges for $100 or less. In other words, we are talking about a small fraction of one percent of the usual credit limit for each and every one of my credit card.
I spent so much time dealing with Amex Customer Service, and I had no choice but to stop using the card. I frankly do not understand the logics, because Amex/Fidelity must have spent a fortune on payroll costs for the time of their Customer Service employees on harassment of their customers.
I will consider charging on the credit card in the future, but only if we can get at least a somewhat bearable experience with Amex.
August 31, 2013
Rated 4 out of 5 by TravelledWell Rewards high but "fraud prevention" a hassle
This card's 2% cash back to my Fidelity account is great. However this card also has an exceptionally aggressive fraud prevention feature that leads to declined charges often if one uses it as one's primary card. It makes no difference if you call in advance or not -- the "sales prevention team" at FIA Card Services is always ready to make sure charges are declined, sometimes in an unpredictable manner. Don't even think of trying to use this card internationally on a multi-country trip! (PS - I'm a longstanding Fidelity account holder with substantial (7 figure) assets, excellent credit, no late payments, a high credit limit on the card, and almost no chargebacks requested -- It makes no difference. If you can use this card -- do it! But make sure you have a backup with you at all times. Thus, I do not recommend unless you have another account.
August 25, 2013
Rated 4 out of 5 by Gilderslease Great Rewards
The only issue I have with this program is that it would be good for Fidelity to offer a Master Card or Visa card because American Express is not accepted by all retailers.
August 21, 2013
Rated 2 out of 5 by Kstupfe would be great if it worked with Quicken
Fidelity is a great company. Unfortunately, they've sub contracted their Visa and AMEX cards to FIA card services. This card may still work for you but this is what you should know:
Great cash back award.
Automatic payment into your fidelity account when you charge $2,500
These cards do not load transactions daily into Quicken, if you use quicken, these cards are a pain!
The foreign transactions fees are very high
FIA card services phone support is spotty
August 17, 2013
Rated 3 out of 5 by long time customer Terrible website
I love the 2% cash back which is why I use the card. But I've never seen a worse website for a credit card.
August 13, 2013
Rated 2 out of 5 by robert of limited value
with over 750,000 in Fidelity assets, I was given a card with a 7500 credit limit. When I tried to get the limit increased to a limit more appropriate to the risk involved, I was given the "fifth degree" I see no benefit in holding a card which bears little recognition for my role in the "process"
August 9, 2013
Rated 2 out of 5 by WS Not if you travel abroad
This card would be perfect except for one serious problem. They are constantly refusing charges, especially from outside the US. Even if I call them before making a charge and tell them exactly what the charge will be, they still often refuse it. They say I must have it refused and then call them and then retry.
August 5, 2013
Rated 1 out of 5 by A74 The problem is FIA Services
I did not know that a name like Fidelity would be using such a horrible card service, the website looks 10 years back and my biggest peeve point is they don't even let an auto-payment of entire statement balance. You can either do a auto-pay of the minimum balance or come each month and make your payments, sounds like a trap to make people pay interest charges. I haven't seen such a thing in my last 8 years of credit card operations. I am also reading some other very bad reviews of poor FIA customer service and arbitrary charges on internet, I don't think 2% is worth it with all this hassle.
August 3, 2013
Rated 2 out of 5 by New Card Holder Fidelity Amex Retirement Rewards Cards Really pay 1%
The 2% rewards card refers to points not $dollars- the $rewards are really only 1%. Marketing material indicates every $2500 spent equals $50 deposit- but the FIA card details indicate every 5,000 points = $50 or 1%. Seems like your earn 2% points which is worth $1. Why the complicated points versus dollar conversion?
August 3, 2013
Rated 5 out of 5 by Lixiepix Make your money work for you!
I love thing card. It is great and pays you back for spending the money you would spend anyway at the best rate that I've seen on any card.
August 3, 2013
Rated 5 out of 5 by UFC168 Best Card Ever
This is the best credit card of the many, many credit cards I have or have had. There are no fees or limits and the rewards automatically are deposited into my Fidelity Account. It could not be easier. Plus when I call customer service, which is not often, I quickly get a live person to address the matter.
July 31, 2013
Rated 1 out of 5 by Notagain01 Very Poor Customer Service
You wait on hold than get put into a call center. The people who staff the center do little to help you. If you need to call back you end up getting a different person. you have to explain yourself all over again. There is no way for you to call the same person, supposedly working on your case. There is no way for that person to call you back. There is no way to e-mail in documentation.
Cash back is not worth the hassle.
July 30, 2013