Rated 1 out of 5 by 210Doc Not up to expected Fidelity Standards
I just deleted a long rant detailing FIA's failure to cover me for a merchant that failed to deliver cremains for a cremation arranged and documented by phone.(but with no written contract other than three people witnessing the agreement on a speakerphone and prolific notes...Caveat....obtain a written contract for any phone purchase otherwise you will be informed that you have no proof of the fee quoted for the service...long story here). End result, after my objections, FIA gave me a credit on my account of $150 to make up for a charge of close to $1200 that should have been partially or totally denied since, as of this date eight months later, no cremains have ever been provided even though the merchant was fully paid upfront by my use of the card.
I also have had denied charges locally and during travel which is annoying. My last one was for a $15k local purchase....ie $300 reward for that one transaction. It was well below my credit limit, but denied. I gave up on telephone approval after the merchant and I both experienced dropped calls and long periods of being left on hold to verify the veracity of the charge. It was embarassing with people around to have your card denied and be unable to rectify the problem. Swiping another rewards card resulted in immediate approval with only the swipe, but halved the reward that I would have gotten through use of the FIA card.
Overall I have been five star pleased with Fidelity Investments themselves for many years, but the problems I have experienced with their AMEX card relects poorly on the reputation of an otherwise excellent customer service oriented company. As a result I am currently evaluating other options for the investment of sizeable proceeds from a recent business sale.
May 13, 2014
Rated 1 out of 5 by Ray 39 Web site hard to navigate for simple transactions
Difficult to move cash balance into existing fidelity account.
May 13, 2014
Rated 5 out of 5 by Pen name Best Rewards Card Out There
Pair this with the Fidelity Rewards Visa and you will be rolling in the rewards money. They are the only two credit cards I use.
May 12, 2014
Rated 1 out of 5 by ggreg Buyer Beware
If I could give zero stars for customer service I would. While the cash back reward on this card is one of the best, it comes with headaches and hassle. Expect to make several calls per year to the fraud department for an overly sensitive fraud detector on routine transactions. Then expect to deal with rude and unfriendly customer service representatives who are in no hurry to help you. This is the reality of this card. Sort reviews on low to high and see how many other customers have experienced the same. Fidelity should do something about the customer service of FIA card services.
May 12, 2014
Rated 1 out of 5 by Eric Not for travel
Once you go through the deliberately complicated task of setting up auto payment in full, then the card is a great way to automatically receive cash rewards. The FIA website is by far one of the most cluttered and confusing sites I've ever tried to navigate and I try to stay away from it as much as possible by tracking my spending through mint.com. Customer service is absolutely horrible since it goes through FIA and not AMEX.
The card is fine to use around town but I will NEVER travel with it again. On a recent trip out of state, transactions were rejected routinely even though I called customer service three separate occasions and kept FIA informed of my travel dates.
That said, I still use the card routinely since the 2% reward is hard to beat.
May 10, 2014
Rated 5 out of 5 by Timbo Best rewards card in the industry
At 2% cash back this is the best rewards card in the industry - bar none - ever. Most cards come with a 1% reward. You are literally doubling your money by doing nothing different other than using Amex versus V/MC. The auto deposit option makes this even easier to use. There is no time consuming redemption process, and quite frankly cash rewards is a much better option than airline miles or hotel points, etc. I have found you can find better deals online by comparison shopping and you aren't tied to a specific brand.
May 9, 2014
Rated 5 out of 5 by BayAreaGal This is my go-to card
I really love this card. It is so easy to deposit my cash rewards back to my Fidelity CMA account. Customer service is top notch and I never have any issues. The only disappointment is the quality of the physical card you receive. You would think it would be a nice card but it reminds me of the fake credit cards you would get in the mail. Oh well.
If you have a Fidelity CMA account, it's very easy to link it together to pay your bill or receive cash rewards.
May 9, 2014
Rated 1 out of 5 by lkgh Can't use at Amazon for multiple purchases
Can't use to buy multiple train tickets in Europe.
I'll be cancelling mine. I've had it 2 weeks and been on the phone with the 4 hours. Their fraud department shut down the card twice since I received. Once because there were 3 charges to a company they didn't recognize (Italy's national rail system) and a 2nd time when I bought 5 items from Amazon which were each charged separately. They said that if an online merchant charges the card more than 3 times in a short period of time, the shut it down. The benefit of 2% cash back seem excellent, but has certainly not been worth it thus far.
May 9, 2014
Rated 5 out of 5 by JD Cash is king!
There's never a hassle spending cash as there is with trying to use any other type of reward. No restrictions, no blackout dates, no unavailability. Getting a 2% discount in cash on everything I buy gives me the money to buy the rewards I want!
May 9, 2014
Rated 5 out of 5 by AmyJazz Favorite Credit Card
I have used this card for 4 years now and love it! Once I got married, my husband decided he wanted to use the card as well. So now this is our "go-to" card and we use it for almost all purchases. The unlimited 2% cash back is amazing!! I would recommend this card to anyone.
May 6, 2014
Rated 3 out of 5 by rakesh Frequent transaction Rejections
I had few issues with this card recently where transactions were rejected. Wasted few hours of my time making multiple calls on various occasions to resolve the issue. Ended up using my Mastercard few times but I like the 2% rewards and would love to see this card work efficiently.
I was told it was to prevent fraudulent transactions which I tend to disagree.
May 6, 2014
Rated 1 out of 5 by Disappointed_longtime_Fidelity_Amex_customer Frequently results in declined transactions. Something is drastically changed in the last 6 months
I have had this card for over 5 years now and was fine with it until the last 6 months..
Like many other card holders are calling out above, using this card frequently results in declined transactions. About 4 weeks ago, this card was declined for <100$ transaction at Costco - a purchase I routinely make. Just yesterday, the card was declined at Sears for an 87$ transaction. a couple of months ago, a 6$ charge in the cafeteria was declined for "fraud protection".. I have used this card for similar amounts for 100s of days.
Not sure what is wrong, but something is seriously busted or the company is intentionally trying hard to get rid of their customers.
Ostensibly, the customer support first said the awful and faulty "fraud protection" was for my benefit.
A couple of months and about 10 or so declined transactions later, when I called in to complain they made me change my cards, thus requiring me to update all my auto payments and online merchant profiles. This time however they assured me that they have fixed the problem.
A week later this problem #of randomly declining transactions# was back!!
I have had several random declined transactions in the past few months and have come to realize that this card despite its 2% cashback isn't worth the effort anymore.
From a convenience point of view - if you don't like holding up checkout lines at the most unexpected times and tend to carry multiple back up cards or cash then this card isn't for you.
From a customer service point of view, they made me go through the inconvenience of changing my cards, updating my accounts, all for no apparent reason indicates the ineptitude of their service. They are also routinely inaccessible from 8:30 pm ET or so each Sunday - when it is still 5:30 pm in the west coast. If you call for a declined transaction at that time, they can't help you since the system is completely offline.
From a value point of view, the 2% is nice, but the high maintenance #in terms of time and dealing with sub-standard customer service# and complete lack of reliability, this is very low in value.
No - I wouldn't recommend this card to anyone. Buyer beware!!
May 5, 2014
Rated 1 out of 5 by Matt extended warranty issue
I tried to use the extended warranty service (+1 year warranty on top of mfr. warranty), and filed a claim for a dishwasher that stopped working little after a year. They said it was a temporary claim and I would receive a follow up email within two days. This didn't make any sense because I was hoping to call a repairman soon to fix the dishwasher after talking to a rep and getting a confirmation. My wife kept doing the dishes herself for these two days. In the third day, there was still no emails and I called them back. They said they are still trying to figure out if my card provides this coverage, and also asked me to call back on Monday to get the status update. This is not an acceptable experience at all. I had used Visa's extended warranty coverage before, and it was an instant approval after calling.
May 2, 2014
Rated 3 out of 5 by AllRight Missing/Incorrect Info
My card came with a two-page privacy statement, a 14-page Agreement, and a 4-page brochure. Too bad it didn't:
1. Put the Annual Fee of "None" into the Fees section of the Agreement, so it can easily be found, instead of displaying it on this website or the disclosure in the online application.
2. Put the 1% foreign transaction "commission" in the Transaction Fees, instead of just in a descriptive section.
3. Correct the FAQ at https://www.ibsnetaccess.com/NASApp/NetAccess/ContentDisplay?contentType=Help&ACCTID=7027#Credit%20Card%20Benefits
where it says that the online benefits center doesn't support this card. After reading that, I carefully re-read the supplied materials and searched the web to find the details of the benefits that are only described in summary form in the supplied brochure.
4. In https://www.managerewardsonline.fiacardservices.com/RMSapp/Ctl/display?pageid=programdetails
it says "to establish the mechanism for automatically redeeming Points for Fidelity rewards to be deposited into you Fidelity account, sign into fiacardservices.com/worldpoints". Looking there, I found a way to add my Fidelity account to the card, but there was no indication that that addition was sufficient to establish automatic redemptions.
In contrast, even near midnight on a Saturday, the customer service reps who answered my questions were very pleasant and knowledgeable.
April 19, 2014
Rated 1 out of 5 by frustrated rejected frequently
lately the card is routinely rejected for routine purchases, constantly on the phone to approve charges. Get another card! Not worth the rebate!
April 6, 2014
Rated 1 out of 5 by Deceptive FIA no automatic bill payment
I got my card a month ago and just went to set up autopay, as I have done easily for numerous other credit cards.
Agree with similar posts noting the intentionally confusing FIA payment site that does not enable automatic bill payments in full. You must log in monthly to enter the appropriate payment amount, and the login process is not user friendly.
April 5, 2014
Rated 2 out of 5 by Carl Confirmed - Very Poor Service
I applied online for the Investment Rewards card and upon completing the application it stated my Retirement Rewards application was complete. I immediate called Fidelity because of the error to ensure that I was getting the Investment card. They said they would cancel and to reapply. A few days later the Retirement rewards card showed up on my fidelity account and a week later I received the Retirement card in the mail. Subsequent calls have failed to get the correct card so far. Just BEWARE, the customer service that others have mentioned are in fact very poor and to get the 2% rewards there might be some pain to go through.
March 25, 2014
Rated 5 out of 5 by NJB The only card I need
After hearing there was 2% cash back, and I could cash out my rewards into my fidelity account, I was sold! This is truly the only card I need!
March 24, 2014
Rated 1 out of 5 by JBD Terrrible Customer Service
This is worst card that I have ever owned. It keeps getting denied (about 50%) at different merchants in my home town. Moreover, traveling is terrible with this card. I would not recommend it to anyone.
March 24, 2014
Rated 1 out of 5 by Jim Do not consider using the Fidelity AMEX or Fidelity VISA as your primary card
I love Fidelity. I love the 2% cash back on the Fidelity AMEX card. But I absolutely hate dealing with FIA Card Services, the issuer and servicing entity that you will be dealing with once you have this card.
Yes, FIA is the biggest issuer/processor- but FIA is undependable, very often unprofessional, and lacks some basic capabilities that you should be able to expect from a credit card with the Fidelity name on it.
I routinely charge about $50,000 per year on my Fidelity AMEX and Fidelity VISA cards. I have had these or other cards serviced by FIA for over ten years.
1) FIA declines one or two of my transactions each year due to problems with their fraud filtering algorithm. They won't call you - you call them, wait ten minutes for a rep, wait for the rep to transfer you to the fraud dept, only to hear that some routine combination of transactions that you do all the time triggered the decline. Don't get me wrong - I greatly appreciate knowing when something looks suspicious - I just do not like FIA's determination process or the way FIA handles these situations. (Compare to American Express who immediately calls you when they see something wrong.#
2) Just about every two years one or the other of my Fidelity cards is cancelled due to what FIA calls "Merchant Compromise." FIA won't call you. You have to try to use the card and find that it is declined to realize you have a problem. FIA also will not under any circumstances tell you what the "compromise" was all about. You receive a new card in the mail and have one to two weeks to change any accounts with recurring transactions that you have linked to your credit card to the new number. #I typically have 20 to 30 accounts linked to my credit cards.#
3) FIA does not support Quicken direct connect or web connect. Consequently, if you use Quicken you have to wait for your statement to close, log in to FIA, and manually download the transactions for each credit card into Quicken. Compare to a card which does offer Quicken web connect support - you make a credit card transaction, go home, open Quicken, click on "Update," and the transaction is already there for you to see.
4) Finally, some FIA customer service personnel and, in particular, fraud department personnel absolutely have no business being in customer facing positions. I used to head a customer service operation for a very large corporation and have some experience to back up this comment.
Fidelity, you can do better than FIA. Yes they are one of the biggest issuing/servicing entity out there, but they are damaging your good reputation and costing you business. I, for one, just recently got fed up when my Fidelity AMEX was once again cancelled due to an unspecified "Merchant Compromise" and so switched to another broker card that calls me when this sort of thing happens.
Please, please consider changing issuers/processors and you'll get my business back.
March 22, 2014
Rated 1 out of 5 by Erik62 The card sounds like a great deal -- if you can use it
I've used the Fidelity Amex Card by FIA for 5 years, and I'm getting increasingly frustrated with it. I love the cash back rate, but its getting to the point where the card company denies legitimate charges under the pretense that they are providing a service to protect me -- multiple times a week. This is despite a record of makings purchases for business travel to multiple cities and countries on a monthly basis since I've had the card.
March 15, 2014
Rated 1 out of 5 by madcustomer BAD CUSTOMER SERVICE
After repeated requests, AMEX is unable to mail my statements.
March 3, 2014
Rated 2 out of 5 by FIAcardman Poor Customer Service
From my research, this is the best card for general rewards points and I love the fact that I can automatically transfer that into an IRA or other savings account. What they don't tell you is that the card and the account are completely separate companies. I have been back and forth between the two companies trying to automate this automatic process with NO LUCK. Each CS rep just points to the other guy. Couple that with the fact that AMEX isn't taken everywhere and this card becomes a bit of a hassle to maintain compared to some others out there now. In short card itself offers decent rewards, just be prepared to handle any and all issues yourself.
February 28, 2014
Rated 5 out of 5 by PoundWise Just awesome!!!
I was always skeptical of "points" cards and preferred my no thrills Visa w/o any fees. But it is hard to beat hard cold 2% cash back!!! #AND NO ANNUAL FEE!!!#. Don't have to have an accounting degree to understand complicated point systems #especially the ones that change per what you are spending on...#. ... I'm loving it ... I also love the system automatically putting the reward back into you investment account #you need to set it up once#. Awesome! I didn't have problem w/ my Amex accepted. Only ran into this once with a small merchant... Also FIA card services #card issuer# has a feature that allows covering minimal payment or full amount automatically. Their penalties are steep - watch out, for late payments, etc, but which Credit Card isn't? #well maybe credit union ones' aren't as bad but I am a disciplined payer so was never an issue for me#
February 19, 2014
Rated 1 out of 5 by td FIA Credit Cards
Have the FIA Visa and AmX cards. Worst experience I've ever had with a card company. THey continually block my card for suspected fraud and I have to call in to get it back working. Has happened about 6 times in 8 months. Sometimes, it's at a merchant within 5 miles of my home. Never had this problem with my previous cards.
February 18, 2014
Rated 1 out of 5 by eas1952 Unusable
This card became unusable after a few years of good experience. They made posting errors with my checks, couldn't answer simple questions at the call center, gave me erroneous information at the call center, declined sales with non explanations ( "we must be having trouble with this merchant" ).
A supervisor did call me after a series of problems, and was truly helpful and profusely apologetic. At that point, however, I had no confidence in the card and stopped using it.
I find it ironic that Fidelity - with customer service in other areas that is exceptional - would expose their customers to this third-party. Almost cost Fidelity all of my brokerage business.
February 12, 2014
Rated 1 out of 5 by ndlex Lacking convenience
I got this card last year and planned to use it as my main credit card. Then I discovered that the transactions don't download into Quicken until a statement is generated. This eliminated this card from being my daily card as it makes it impossible to manage a budget through the month. The thought that a card wouldn't go into Quicken in a timely way didn't even cross my mind. I haven't had this issue in over 15 years with other financial accounts.
February 6, 2014
Rated 4 out of 5 by JimK Transaction and Fraud Monitoring
While I love all other aspects of this card, it does not provide transaction level alerts to e-mail or cell phone. It has no alert capability at all.
January 28, 2014
Rated 2 out of 5 by Bernard Poor Customer Service
I have used The Fidelity AMEX card for sometime.
But I find that oftentimes it has a "hold" and can't be used.
The Customer Service is bad.
It seems that Fidelity should not associate itself with such a poor service
January 22, 2014
Rated 5 out of 5 by Fab Mr K Great Card
It was really easy to open my account, the line of credit is very generous, it's nice getting 2% back and best of all, American Express is accepted at all Costco locations.
January 21, 2014