Rated 5 out of 5 by Musiclvr518 Best Amex card out there
I used to accumulate points and then go out to an expensive meal. Which always cost me more than the points because of the tip. Did I really need to be eating a $50 steak because my other Amex gave me points? This is WAY better! I use the card for almost all my expenditures, including cell phone bills, gas, groceries, purchases etc. Every couple of months I get back $50 or $100 dollars which goes right into my Fidelity bank account. The last time I checked, it would take me a long time to accumulate that kind of interest on a small savings account.
September 16, 2013
Rated 5 out of 5 by Pierre the greatest REWARDS
You advertise/promote that you pay 1.5% rewards and up to 2% based on volume. Yet I have never been paid more than 1%. Why is that? pierre
September 13, 2013
Rated 3 out of 5 by Sriram Love the rebate, hate the declines
I have both the Fidelity Amex and Visa and use the Amex where ever it is accepted and the Visa in other places. I love the 2% back on all purchases and the doubling of warranty when I use the Amex. But I get a fair amount of merchants declining the purchase - both online and in the store/gas station. Each time I need to call Customer Support and re-activate my card.
If you can deal with the overheads, it is good deal.
September 4, 2013
Rated 5 out of 5 by t-bob Great for International Travel, too...
Not only does this card deposit the rewards in an IRA or in a regular account, it has other benefits as well.
Since it is a genuine American Express Card, the foreign transaction fee is only 1%, versus 3% for other credit cards such as Mastercard or VISA.
Thus, this card has become our card of choice for foreign travel. The Customer Service desk is both very friendly and competent when I call with our upcoming travel plans.
We have never had an issue when using this card on our foreign (or domestic) travel, especially if you inform Customer Service about your travel plans.
September 3, 2013
Rated 2 out of 5 by FrustratedCustomer like the rebates but almost impossible to use the credit card
I signed up for the reward credit card last year because I do like to earn the 2% reward.
However, it was almost impossible for me to use the credit card because the great majority of credit card charges were denied.
We are not even talking about major purchases, but little charges for $100 or less. In other words, we are talking about a small fraction of one percent of the usual credit limit for each and every one of my credit card.
I spent so much time dealing with Amex Customer Service, and I had no choice but to stop using the card. I frankly do not understand the logics, because Amex/Fidelity must have spent a fortune on payroll costs for the time of their Customer Service employees on harassment of their customers.
I will consider charging on the credit card in the future, but only if we can get at least a somewhat bearable experience with Amex.
August 31, 2013
Rated 4 out of 5 by TravelledWell Rewards high but "fraud prevention" a hassle
This card's 2% cash back to my Fidelity account is great. However this card also has an exceptionally aggressive fraud prevention feature that leads to declined charges often if one uses it as one's primary card. It makes no difference if you call in advance or not -- the "sales prevention team" at FIA Card Services is always ready to make sure charges are declined, sometimes in an unpredictable manner. Don't even think of trying to use this card internationally on a multi-country trip! (PS - I'm a longstanding Fidelity account holder with substantial (7 figure) assets, excellent credit, no late payments, a high credit limit on the card, and almost no chargebacks requested -- It makes no difference. If you can use this card -- do it! But make sure you have a backup with you at all times. Thus, I do not recommend unless you have another account.
August 25, 2013
Rated 4 out of 5 by Gilderslease Great Rewards
The only issue I have with this program is that it would be good for Fidelity to offer a Master Card or Visa card because American Express is not accepted by all retailers.
August 21, 2013
Rated 2 out of 5 by Kstupfe would be great if it worked with Quicken
Fidelity is a great company. Unfortunately, they've sub contracted their Visa and AMEX cards to FIA card services. This card may still work for you but this is what you should know:
Great cash back award.
Automatic payment into your fidelity account when you charge $2,500
These cards do not load transactions daily into Quicken, if you use quicken, these cards are a pain!
The foreign transactions fees are very high
FIA card services phone support is spotty
August 17, 2013
Rated 3 out of 5 by long time customer Terrible website
I love the 2% cash back which is why I use the card. But I've never seen a worse website for a credit card.
August 13, 2013
Rated 2 out of 5 by robert of limited value
with over 750,000 in Fidelity assets, I was given a card with a 7500 credit limit. When I tried to get the limit increased to a limit more appropriate to the risk involved, I was given the "fifth degree" I see no benefit in holding a card which bears little recognition for my role in the "process"
August 9, 2013
Rated 2 out of 5 by WS Not if you travel abroad
This card would be perfect except for one serious problem. They are constantly refusing charges, especially from outside the US. Even if I call them before making a charge and tell them exactly what the charge will be, they still often refuse it. They say I must have it refused and then call them and then retry.
August 5, 2013
Rated 1 out of 5 by A74 The problem is FIA Services
I did not know that a name like Fidelity would be using such a horrible card service, the website looks 10 years back and my biggest peeve point is they don't even let an auto-payment of entire statement balance. You can either do a auto-pay of the minimum balance or come each month and make your payments, sounds like a trap to make people pay interest charges. I haven't seen such a thing in my last 8 years of credit card operations. I am also reading some other very bad reviews of poor FIA customer service and arbitrary charges on internet, I don't think 2% is worth it with all this hassle.
August 3, 2013
Rated 2 out of 5 by New Card Holder Fidelity Amex Retirement Rewards Cards Really pay 1%
The 2% rewards card refers to points not $dollars- the $rewards are really only 1%. Marketing material indicates every $2500 spent equals $50 deposit- but the FIA card details indicate every 5,000 points = $50 or 1%. Seems like your earn 2% points which is worth $1. Why the complicated points versus dollar conversion?
August 3, 2013
Rated 5 out of 5 by Lixiepix Make your money work for you!
I love thing card. It is great and pays you back for spending the money you would spend anyway at the best rate that I've seen on any card.
August 3, 2013
Rated 5 out of 5 by UFC168 Best Card Ever
This is the best credit card of the many, many credit cards I have or have had. There are no fees or limits and the rewards automatically are deposited into my Fidelity Account. It could not be easier. Plus when I call customer service, which is not often, I quickly get a live person to address the matter.
July 31, 2013
Rated 1 out of 5 by Notagain01 Very Poor Customer Service
You wait on hold than get put into a call center. The people who staff the center do little to help you. If you need to call back you end up getting a different person. you have to explain yourself all over again. There is no way for you to call the same person, supposedly working on your case. There is no way for that person to call you back. There is no way to e-mail in documentation.
Cash back is not worth the hassle.
July 30, 2013
Rated 1 out of 5 by CM Rater Does not provide daily download to quicken
Every card I have ever used would download up to date transactions to quicken. Was stunned to learn FIA does not! Soooo inconvenient and disrespectful of customer needs. What could possibly explain their refusal to deliver this basic service. Makes you look for opportunities to use alternative cards. Hopefully more posts will get them to fix.
July 26, 2013
Rated 5 out of 5 by FS786 Awesome card
The card is awesome, the service unparallel. Fidelity card is very good in all aspects.
July 23, 2013
Rated 2 out of 5 by Patriot Paul Fails With Quicken Financial Software
One of my other credit cards returns only 1% on "everything else". With this card I can earn 2%, double that, on "everything else". That's great!
Where this card fails is the lack of DAILY downloading of transactions via Quicken updating into Quicken. Unlike my four major bank accounts and two other credit cards, not to mention Fidelity Investments and Fidelity Net Benefits, FIA does not permit daily downloading of transactions via Quicken updating into Quicken. I have to wait for the monthly statement which I can download into Quicken only by initiating the download at the FIA website. Not great! In fact, it stinks. For me it was almost a deal-killer!
In sum, beyond having to wait for the MONTHLY FIA statement and then having to download it from the FIA website I have to waste time visiting the FIA website daily to check on posted transactions rather than letting Quicken download the daily transactions for me. FIA needs to improve customer service and convenience on this issue.
I recommend this card only for its value.
July 15, 2013
Rated 5 out of 5 by chrisl I love this card and the customer service is excellent
First of all this card is amazing and it's great how the rewards really add up.
I've used the customer service a few times and they are helpful and great. This is the only credit card I carry.
July 13, 2013
Rated 5 out of 5 by ri Great Product
Excellent product and good cash back. What more can I ask for
July 6, 2013
Rated 5 out of 5 by christo 2% Back with Zero Effort
I've had this card for 4 years. It's great to get 2% back on every purchase. Once you link it to your Fidelity account, the cash back is 100% automatic. No games or hoops, or forgetting to claim your rewards.
I've had no hassles at all with this card. The paper statements are good. The site where I pay the bill each month is a bit different, but works fine.
I have not tried the downloading of expenses feature.
July 4, 2013
Rated 4 out of 5 by tazeta Rewards
Con: can't be used at gas stations, unless they take AmEx, which several do not.
Would like to see a way to accumulate points faster, as 5,000 for $50 credit in account takes forever.
July 2, 2013
Rated 4 out of 5 by duece good return
I opened it simply for the 2% reward. Works fine but would get more use is it were a Visa or Mastercard as some merchants do not take American Express.
July 1, 2013
Rated 4 out of 5 by Gotta Hurry High payback, lacking some features
The 2% payback into my IRA is a great benefit. Funds are automatically placed in my account; unlike other reward programs no action required on my part, nothing expires, no black out dates, or etc.
The one feature it lacks is the ability to download transactions to Quicken. For me, a big hassle. Therefore, I only put larger purchases on this card.
June 30, 2013
Rated 4 out of 5 by Lou Fidelity Rewards American Express Card
I am pleased with my card, however, I am unable to use it when traveling overseas. I have been told that my card does not have a metal chip in it and, therefore, is not acceptable for purchases or cash.
June 30, 2013
Rated 5 out of 5 by BD its the best!
2% CASH on every purchase with no limit makes it very attractive to me. However I do miss the special offers where you offered a higher % for certain categories for a limited period.
June 30, 2013
Rated 5 out of 5 by Lee Excellent benefits an flexibility
The best card I have ever had! Straight forward offerings..no sudden changes to benefits. I absolutely love it! The 2 percent cash back really adds up. I pay everything with this card. It helps me to keep track of my expenses by category. Keep up the great job,
June 29, 2013
Rated 4 out of 5 by tim Very reliable.....
Pays 2% on all purchases which is appealing.
Somewhat slow in sending rebates to Fidelity
June 28, 2013
Rated 5 out of 5 by Bird Fidelity American Express
Good card although I wish the rewards could be automatically deposited into a Fidelity Mutual Fund of my choice - this was the policy in a previous card that I had with Fidelity. Easy to contact people about the card and they are very responsive.
June 28, 2013