BOSTON — Superior client service and an enhanced administrative platform helped drive $11.4 billion in sales for Fidelity Investments'® Stock Plan Services business since July 1, 2015, a $600 million increase over last year's sales figures. Fidelity also reported 38 new client agreements have been added to their stock plan services platform, which now supports 365 employers and represents $110 billion of "in the money"1 value.
Fidelity provides recordkeeping, trade execution and employee services for restricted stock plans, performance plans, stock options and employee stock purchase plans. These plans are a key employee benefit for companies of all sizes and industries. New Fidelity stock plan clients2 include:
- JetBlue®, the fifth-largest airline in the country, carrying more than 35 million customers a year to 96 cities in the U.S., Caribbean and Latin America.
- Mattel, Inc., whose brands include American Girl®, Barbie®, Fisher-Price®, Hot Wheels®, Monster High® and Thomas & Friends®.
- Tractor Supply Company, the largest operator of rural lifestyle retail stores in the country, with over 1,500 locations in 49 states.
"We continue to make strategic investments in our stock plan platform to meet the evolving needs of our clients," said Kevin Barry, executive vice president of Fidelity's Stock Plan Services business. "Over the past year, we've opened a European service center to better support our multinational clients and launched a partial administration offering for clients who want to manage their stock plan records in-house and team up with an external administrator for guidance and brokerage services. Combining one of the industry’s strongest platforms with a focus on top-level client service has resulted in some of the best companies in the world turning to Fidelity to help manage their company stock plans."
Fidelity's focus on client service is illustrated by recent recognition from Group Five®, an independent corporate research and consulting firm that analyzes and benchmarks the stock plan administration market. Fidelity was ranked #1 in overall satisfaction for plan administration for the sixth year in a row and achieved top ratings in more than 30 other categories, including account support, reporting accuracy, participant education and phone support. And for the second straight year, Fidelity received a 96 percent overall satisfaction rating for stock plan administration in the Group Five study3, the highest rating in the survey's history.
Fidelity's client base expands as employees' interest in company stock plans increases
As Fidelity's sales increase, there is also growing interest in company stock plans among employees. Recent Fidelity research4 shows that 16 percent of employees say company stock is their most important benefit, up from 10 percent in 2014. In addition, nearly two-thirds of employees (63 percent) say that participating in their company stock plan gives them a sense of ownership of the company, and 27 percent indicate that participating in their company stock plan makes them feel more financially confident.
"Company stock plans are playing an important role in many corporate benefit platforms," added Barry. "Fidelity is committed to providing the service and technology that provide an optimal experience for our clients as well as their employees."
About Fidelity Investments
Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. With assets under administration of $5.6 trillion, including managed assets of $2.1 trillion as of September 30, 2016, we focus on meeting the unique needs of a diverse set of customers: helping more than 25 million people invest their own life savings, nearly 20,000 businesses manage employee benefit programs, as well as providing nearly 10,000 advisory firms with investment and technology solutions to invest their own clients' money. Privately held for 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. For more information about Fidelity Investments, visit https://www.fidelity.com/about.