Frequently Asked Questions
1. What is Mobile Check Deposit?
Mobile Check Deposit is a free service that allows you to transmit an electronic image of a check to Fidelity using the camera in your mobile device, for deposit into your eligible Fidelity account.Top
2. How does the service work?
On your eligible device, there will be a menu selection, "Deposit Checks". Select desired account, enter the amount of the check and follow the steps. You will need to snap photos of the front and back of your check with the camera on your device. Fidelity uses the image of your check to process your deposit request.Top
3. What types of Fidelity accounts are eligible?
Fidelity brokerage accounts with the following registrations are eligible:
4. Can I use the service to fund a new account?
A customer must have the following in his or her portfolio to use remote check deposit:
An account that is a minimum of 30 days old and a balance in the portfolio that is at least $2,500, unless the customer is enrolled in remote check deposit. Customers enroll in remote check deposit by agreeing to the terms and conditions.
For new Traditional and Roth IRAs only, there are no minimum requirements. Customers can fund up to the IRS regulations using remote check deposit, once agreeing to the terms and conditions.Top
5. Can I use the service to deposit checks for Portfolio Advisory Services fees?
No. The service cannot be used to deposit checks for any advisory fees. Checks for advisory fees must be mailed to Fidelity at one of the following addresses:
P.O. Box 5000
Cincinnati, OH 45273-8617
100 Crosby Parkway
KC1K, OSG Prep PAS Fees
Covington, KY 41015
6. What types of checks are accepted?
Generally, you may deposit the same types of checks that you deposit in the mail or at an Investor Center. We will only accept checks that are made payable to Fidelity Brokerage Services LLC or to one or more account owners. The types of checks that we will accept through this service include:
7. Are there any types of checks that are not accepted?
Fidelity will not accept the following check types through this service:
8. Do I need to endorse my check?
All checks deposited through the service need to be endorsed 'For Deposit Only to my Fidelity Account'. Additionally, checks made payable to Fidelity account owner(s) should be endorsed with the payee signature(s).Top
9. Are there restrictions on the amount of money that can be deposited?
10. Why am I required to enroll in the alert for a rejected Mobile Check Deposit?
The alert ensures that you are notified if we are unable to process your deposit.Top
11. What should I do with the check after I complete my deposit?
We recommend you save the check(s) until you have confirmed that the deposit has been successfully credited to your account. Deposits that have been successfully credited will appear in Account History as "Check Received". Once the deposit is successfully credited to your account, you must properly safeguard the paper check to ensure that it is not presented for payment more than once.Top
12. When will I see my deposit posted to my account?
Generally, deposits submitted on a business day prior to 4:00 P.M. ET and determined to be in good order will be posted that day. Check deposits are not processed on Saturdays, Sundays, or New York Stock Exchange and bank holidays.Top
13. When will I have access to my funds?
Deposits are generally available for withdrawal or to purchase securities online within 4 business days.Top
14. I completed a deposit but I don't see it in my account history. What should I do?
Check the Pending Transfers tab on the Account History page. Deposits listed with a status of Pending are under review. A status of Rejected indicates an issue with your deposit. Please see below for additional information on rejected deposits.Top
15. What if my check is not accepted?
The following issues may prevent a check from being accepted once the photo is taken:Top
|Problem with check||Message|
|Unable to read check||Unable to read check. Retake photo. If you receive this message again please mail check to Fidelity.|
|Missing Endorsement||Unable to find endorsement on back of check. Please make sure the check is endorsed and try again.|
|Duplicate Check||This check has already been submitted for deposit. We are not able to accept it again.|
|Focus of Image||The photo is too blurry - Please retake the photo.|
|MICR Line||Unable to read the numbers at the bottom of the check. Please retake the photo.|
|2 Front Images||You submitted two photos of the check front. Please retake both front and back photos.|
|Amount Error||Deposit amount exceeds allowed user daily limit.|
16. What should I do if my deposit is rejected?
The reject reason you receive will determine the appropriate action you will need to take. In the following cases, you can mail the check to Fidelity after making the necessary corrections, if applicable. If you prefer, you can scan a new check instead of mailing the rejected check. See above for a list of acceptable checks that can be deposited through the service. Please note that you will not be able to use the service to rescan the rejected check.
|Reject reason||To complete your deposit|
|We cannot accept starter kit checks through Remote Check Deposit services.||Mail your check to Fidelity.|
|The check amount does not match the amount you entered for the deposit.||Mail your check to Fidelity.|
|The dollar amount of the check cannot be determined.||Mail your check to Fidelity (ensure that all fields on the check are legible before mailing).|
|The written and numeric amounts do not match.||Mail your check to Fidelity after the field(s) on the check are corrected.|
|There is no written or numeric amount written on the check.||Mail your check to Fidelity after the missing field(s) are completed.|
|The check is not signed.||Checks must be signed by the appropriate maker. Once the check is signed, mail it to Fidelity.|
|There is no payee written on the check.||Checks must be made payable to Fidelity Brokerage Services or to the Fidelity account owner's name. Once the payee field is complete, mail your check to Fidelity.|
|The check is post dated (dated after the deposit date).||Mail your check to Fidelity when the check date is current.|
|Checks deposited into an individual account made payable to two parties require the endorsement of both individuals.||Mail your check to Fidelity after all payees endorse the check.|
|The payee does not match the name on the account registration.||Mail your check to Fidelity for deposit to an account that matches the payee.|
|We were unable to process your deposit.||Mail your check to Fidelity.|
|The required bank information on the bottom of your check was not captured completely.||Mail your check to Fidelity, following the instructions provided. If you have questions about this reject reason, please contact a Fidelity representative.|
|The check image is not acceptable for deposit.||If your check is in good condition (e.g. not torn or damaged in any way), mail it to Fidelity.|
If your check is rejected for any of the following reasons, we cannot accept it in any circumstances.
|The document you sent us is not a check and is non-negotiable.|
|The check is stale dated (generally, this means the date on the check is older than 180 days at the deposit date).|
|We cannot accept checks drawn on foreign financial institutions or in foreign denominations.|
|We cannot accept traveler's checks.|
|We cannot accept money orders.|
|We cannot accept checks made payable to cash.|
|We cannot accept checks that require an activation code.|
|The legal line of the check is not written in English.|
17. If I need to mail a check deposit, what address should I use?
Check deposits can be mailed using one of the following addresses:
PO Box 770001
Cincinnati, OH 45277-0003
100 Crosby Parkway, KC1H
Covington, KY 41015
18. Are the check photos stored anywhere on my mobile device?
No, the photos are not stored on your device.Top
Fidelity Brokerage Services LLC, Member NYSE, SIPC
900 Salem Street, Smithfield, RI 02917
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