Fidelity Charts Next Phase of Innovation for Financial Advisors with Access to New Cloud-Based Virtual Desktop Solution

First-of-its-Kind Solution Tackles Advisor IT Responsibilities and Provides Access to Entire Suite of Business Tools and Applications from Anywhere, Anytime, On Any Device

BOSTON -- Fidelity Investments® today announced that it is unveiling a cloud-based virtual desktop solution for financial advisors.1 Working with cloud outsourcing company, External IT2, this solution will help enable the “anywhere advisor,” providing advisors access to their entire suite of business tools and desktop and cloud-based applications from anywhere via a web browser, including from mobile and tablet devices. This first-of-its-kind solution underscores Fidelity’s commitment to charting the next phase of innovation for financial advisors, helping them as they consider cloud and mobile technologies to reduce IT responsibilities and better serve their clients.

According to recent Fidelity research, operational, technology and back-office support was ranked as the No. 1 support need for advisors considering a switch to an existing or new independent firm3. Through the use of virtualized desktop technologies, financial advisors custodying with Fidelity Institutional Wealth Services® may be able to increase their ability to scale their business quickly and efficiently, conduct business regardless of geography and decrease the time and costs associated with back-end infrastructure.

“Years ago, Fidelity set on a course to bring the latest in innovation and technology to the advisors on our WealthCentral® platform,” said Edward O’Brien, senior vice president and head of technology, Fidelity Institutional Wealth Services®. “Offering choice and flexibility through effective integrations was the first frontier on that charted course. Today, we’re looking ahead to the next frontier –products and services for anywhere advisors in their pursuit of running a practice from a mobile or tablet device.”

According to recent Fidelity user groups, 39 percent of advisors were currently employing some form of cloud computing, and 76 percent were planning to store more than 50 percent of their documents in a cloud environment within five years. In addition, 48 percent of advisors prioritized gaining workflow efficiencies from cloud computing as their top technology goal.4

Through Fidelity’s arrangement with External IT, advisors will have the opportunity to contract directly with External IT for the provision of bundled or customized services at a discounted rate. The External IT solution will feature:

• Access from anywhere to cloud-based applications and data via a browser, including from mobile and tablet devices;
• The ability to reduce an onsite computing infrastructure;
• A central document repository hosted in the cloud, enabling advisors to access all of their documents and Microsoft® Exchange email from anywhere, anytime;
• The potential to host all business applications in the cloud and access them anywhere via the virtual desktop; and
• A subscription-based pricing model for a streamlined billing process.

These services include dedicated External IT support personnel specifically for Fidelity advisors, unlimited dual site replicated email storage, replicated file storage, mobile device support and a desktop/laptop agent for software updates, antivirus, patching, asset inventory and remote support, among other features.

“Because we recognize that every firm has distinct needs, we are focused on helping our advisors think through the technology solutions to find those that are right for them,” continued O’Brien.
“That’s why we worked closely with External IT to provide access to a solution that not only features a wide range of options for our advisors, but one that is all about scalability based on those unique needs.”

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services, with assets under administration of $4.1 trillion, including managed assets of $1.7 trillion, as of March 31, 2013. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit

About External IT
External IT is a leading provider of unified cloud computing solutions to small- and medium-sized businesses. The company’s cloud-based solution is delivered via its unique OS33 virtual desktop platform, which provides all of a user’s applications and data simply in one place. The company offers integrated managed services that provide everything from end user helpdesk to data migrations, nationwide on-site assistance, and remote management of clients’ networks. Founded in 2000, External IT has been delivering IT services for more than a decade and is a recognized innovator and pioneer in the cloud computing space. For more information, visit

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Fidelity Institutional Wealth Services provides brokerage products and services and is a division of Fidelity Brokerage Services LLC.

Clearing, custody or other brokerage services may be provided by National Financial Services LLC, or Fidelity Brokerage Services LLC, Members NYSE, SIPC.


© 2013 FMR LLC. All rights reserved.

1 Each Client needs to conduct its own due diligence, consider the advantages and disadvantages of using cloud-based technology and determine if cloud-based technology is the appropriate solution and if the OS33 virtual desktop solution is right for them.

2 In 2012, External IT USA, Inc. merged with and into OS33 Services Corp. OS33 Services Corp. is still commonly referred to as External IT so the use of External IT throughout this release refers to the overall corporation. External IT/OS33 Services Corp. and Fidelity Investments are independent entities and are not legally affiliated.

When appropriate, Fidelity works closely with third-party providers to offer technology solutions. The third-party vendor offering this virtual desktop solution to Fidelity clients is not the only vendor that provides products and services of this kind. Fidelity does not provide recommendations or endorsements with respect to any vendor or any such vendor’s products and services. Each client should conduct its own independent diligence before engaging a vendor and determine whether the particular vendor, and the particular products and/or services offered by the vendor, are right for them. Clients deciding to employ the services of, or purchase products offered by, a vendor working with Fidelity, will be required to work directly with the vendor. Fidelity is not a party to any business or contractual relationship between the vendor and Fidelity clients, and all matters relating to such relationships are strictly between the vendor and the applicable Fidelity client.

3 The 2012 Fidelity Insights on Independence Study was conducted in collaboration with Bellomy Research, Inc. between November 7 and December 11, 2012 among 783 advisors, whose assets under management is more than $10M (assets managed individually or as a part of a team) and belong to one of the following three categories: (i) Voluntarily moved from one firm to another (Mover), (ii) Considered a move, but decided not to (On the Fence), (iii) Never considered a move (Entrenched), all within the last 5 years. Bellomy Research, Inc. is an independent third-party research firm and not affiliated with Fidelity Investments. The study did not identify Fidelity Investments as the sponsor.

4 Fidelity Product User Groups, May 2012